Customer Stories

Improving operational efficiency. Establishing a safety-based culture. Driving sustainable growth. Our customers’ stories outline challenges, solutions, and most importantly, results.

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Featured Customer Stories

Learn how Engineering Sales Associates used WellAware’s Building Management Systems to remotely manage their Air Compression product line, visualize their data in a new way and increase their overall operational efficiency.

Learn how US Steel used WellAware’s Facilities Management Solution to uncover operational inefficiencies, avoid downtime events, and create a proactive facility management culture through a robust remote monitoring solution.

Learn how Maverick Natural Resources used WellAware to achieve regulatory compliance.

Learn how Burk Royalty used WellAware to improve their operational efficiency and decrease downtime by over 85%.

Energy Transfers used WellAware to reduce OPEX and improve inventory reporting.

Learn how Multi-Chem used WellAware to increase sales and technician productivity.

Learn how MarkWest Energy Partners used Chemical Management from WellAware to increase their efficiency.

Learn how Pioneer Natural Resources used WellAware to ensure accurate chemical injection rates.

Learn how HillStone Environmental used WellAware to collect high-quality data on pressure, flow, and temperature data to increase leak detection.

Learn how Apache Corporation used WellAware to reduce OPEX and downtime with Chemical Management.

Oilfield Water Logistics used WellAware accurately match chemical injection rates to asset production rates.

US Steel

Remote Equipment Management

Solutions Used – Facilities Management

Challenge

USS steel manually collects data from its assets which is time-consuming and prone to errors, creating a reactive culture. They need a solution to be more proactive at their facilities to avoid downtime.

Solution

WellAware’s Full Stack remote monitoring solution – including hardware, software and visualization – provides platform flexibility to support monitoring of USS infrastructure at scale.

Results

Reduction in manual data collection of gas meters across their facilities, freeing up resources to address higher priority tasks.
Increased data accuracy by removing manual complexities to data entry.
Decreased plant shutdowns by providing valuable insights into back-up battery systems and performance, as well as temperature and humidity conditions, within each building.
Improved preventive maintenance to address issues before problems arise.

Engineering Sales Associates

Remote Equipment Management

Solutions Used – Remote Equipment Monitoring

Challenge

ESA had no remote visibility into their customers air compressors or their rental fleet, making it very difficult and inefficient to maintain and troubleshoot their units.

Solution

WellAware was able to collect needed data and develop a back-end system to standardize data from a variety of controller types. Air compression templates enabled both ESA and their clients to remotely visualize critical data for more proactive equipment maintenance.

Results

Remote monitoring of real-time and maintenance information on air compressor units has allowed ESA to set up custom alarm notifications and optimize maintenance schedules for their customers. They are now offering a service level agreement to customers to transition from calendar-based to run-hour based maintenance, resulting in client cost savings.
ESA benefits from operational efficiencies through remote troubleshooting of diagnostic calls and by geographically coordinating maintenance visits. They can now procure replacement parts for maintenance or repair using remote data to confirm needed items.

Energy Transfer

Reducing OPEX and improving inventory reporting timeliness

Solutions Used – Production Monitoring

Challenge

High labor and transportation costs due to manually collecting pipeline NGL tank volumes.

Solution

Automated field data capture with mobile application, providing operational reporting to optimize tank hauling

Results

Decreased NGL labor and transportation costs
Increased marketing trading options by reducing inventory reporting time
Increased data accuracy and better visibility into operations

Halliburton Multi-Chem

Increased Sales & Customer Satisfaction, Improved Technician Productivity

Solutions Used – Production Monitoring

Challenge

High labor and transportation costs due to manual tank inspections, lost chemical sales from pump downtime.

Solution

WellAware Integrated Radio & Controller monitors tank levels and controls pump rates to match oil production.

Results

Reduced chemical pump downtime by over 30% by identifying pump issues as they occur
Increased employee productivity through management by exception operating mode
Improved customer satisfaction by providing accurate chemical treatment to optimize production

MarkWest Energy Partners

Chemical Management Efficiency

Solutions Used – Production Monitoring

Challenge

Lack of visibility of chemical injection rates and high chemical treatment costs

Solution

TXAM pump controller and WellAware Chemical Management provides accurate rate monitoring and ability to remotely change rates.

Results

Up to 50% decrease in H2S scavenger usage, resulting in >$50k savings per tank
Reduced downtime through continuous monitoring
Decreased employee safety risk from elimination of site visits to change rates

Pioneer Natural Resources

Ensuring Accurate Chemical Injection Rates

Solutions Used – Production Monitoring

Challenge

Pioneer was unable to monitor their chemical tanks or ensure accurate chemical injection, resulting in poor inventory management and route planning.

Solution

The WellAware Integrated Radio & Controller was installed for tank level monitoring within set points. The collected data was fully integrated to Pioneer’s enterprise SCADA system.

Results

Reduce operating expenses by eliminating the over‐ injection of chemicals
Enable a management by exception approach to route planning, effectively allocating chemical inventory and optimizing routes
Reduce labor expenses associated with both manual data collection and report development

Hillstone Environmental

Leak Detection & Prevention

Solutions Used – Production Monitoring

Challenge

Hillstone needed a way to identify leaks coming from pipelines into a water injection facility.

Solution

WellAware provided a complete Data Collection solution with the WellAware Integrated Radio & Controller™, collecting high-frequency pressure, flow, and temperature data. The solution was integrated into their leak detection system.

Results

Minimized downtime by enabling early leak detection system
Improved safety by allowing real‐time detection of leak size and precise location
Effective reporting and data analysis to predict and pre-empt future leaks

Apache Corporation

Reducing OPEX & Downtime with Chemical Management

Solutions Used – Production Monitoring

Challenge

A lack of visibility and remote control of chemical pumps has resulted in unnecessary costs and downtime in the Alpine High Field.

Solution

The WellAware Integrated Radio & Controller was installed on the chemical tanks in the oilfield to remotely monitor and control chemical levels.

Results

Minimize downtime by remotely controlling the chemical tank to instantly react to changes in pump status or tank levels
Reduce operating expenses by eliminating the over‐ injection of chemicals
Reduce labor and transportation costs by controlling the chemical pump remotely

Oilfield Water Logistics

Accurately Matching Chemical Injection Rates to Production Rates

Solutions Used – Production Monitoring

Challenge

An OWL water gathering pipeline in Permian varies daily between 9,500 to 19,500 BPD, resulting in baseline over‐injection of chemicals and frequent field trips to adjust pump rates.

Solution

The WellAware Integrated Radio & Controller is designed to read an instantaneous flow rate and dynamically change the chemical injection rate to exactly match production rates.

Results

Reduce operating expenses annually by $45,000 per well by ensuring accurate injection
Minimize downtime by ensuring chemicals are not under‐injecting and risking a shut‐in
Reduced safety risk by eliminating daily field trips to adjust chemical injection rates

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