Privacy Policy
We recognize the importance of privacy
WellAware Holdings Inc. ("WellAware", "we", or "us") recognizes the importance of privacy. In this Privacy Policy ("Policy") we describe how we collect, use, and disclose information that we obtain about visitors to our website wellaware.us (the "Site"), our mobile application (the "App"), and the services available through our Site and App (collectively, the "Services").
By visiting our Site or App, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site, App, or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy.
Information We Collect About You
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site, App, or Services.
Information We Collect Directly From You
All visitors to our Site may browse the Site without registering for our Services. To register for our Services, you must provide your name, contact information (including email address and phone number), company name, and position at the company. We will also collect information that you voluntarily provide to us, such as your name (e.g., if you contact us via email) or information that you provide to us in an online survey or questionnaire.
Information We Collect Automatically
When you visit or interact with our Site, App, or Services, we and our service providers may automatically collect information about you and your device through cookies, pixels, tags, scripts, and similar technologies. This information may include your IP address, device and browser type, operating system, domain name, referring and exit pages, pages or content viewed, links clicked, dates and times of visits, interactions with our Site, and other browsing or usage information.
We will also collect your precise location through our App. You can change your location tracking settings on iOS devices by going to your privacy settings and on Android devices by going to your app settings.
We may combine information collected automatically with information that you provide to us and information that we receive from third parties, including business information and contact information, in order to better understand how visitors use our Site and Services and, where permitted by applicable law, to associate website activity with a business or individual.
Cookies, Analytics and Visitor Identification Technologies
We and our service providers use cookies and similar technologies, including pixels, tags and scripts, to operate our Site, remember preferences, understand how visitors interact with our Site, measure and improve performance, and support our sales and marketing activities.
We may use third-party analytics and business intelligence services to help us understand website activity and identify organizations and, where permitted and with any consent required by applicable law, individuals who may be interested in our products and services. These technologies may collect or receive information such as IP address, device and browser information, pages visited, referring URLs, website interactions, and other online identifiers or browsing information. We and our service providers may use this information, together with information obtained from other sources, to analyze website usage, associate website activity with a business or individual, and support our sales, marketing, and business development activities.
Where required by applicable law, we obtain consent before using non-essential cookies or visitor-identification technologies. You may manage your preferences at any time through our cookie preference tool.
Managing Cookies in Your Browser
A cookie is a text file that a website transfers to your computer's hard drive for record-keeping purposes. Most browsers allow users to refuse cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies may not be able to browse certain areas of the Site.
How We Use Information
We use the information we collect about you, including your personal information, for the following purposes:
- To comply with applicable legal obligations.
- To send you push notifications when you are using our App. If you do not want to receive push notifications, you can manage your preferences either through your App setting or device settings, depending on your device type.
- To send you non-marketing text messages when you have consented to receiving such messages.
- To provide you with news and newsletters, special offers, and promotions; to contact you about products or information we think may interest you; and for other marketing, advertising, and promotional purposes, including to assist us in advertising our Services on third-party websites. We may provide you with updates and promotional materials via email.
- To tailor the content and information that we may send or display to you; to offer personalized help and instructions; and to otherwise personalize your experiences while using our Site, App, or Services.
- To better understand how users access and use our Services, both on an aggregated and individualized basis; to respond to user desires and preferences; and for other research and analytical purposes.
- To provide and improve our Services; to communicate with you about your use of our Services; to respond to your inquiries; and for other customer service purposes.
In addition to the purposes described above, we may use information we collect:
- to operate, maintain, secure, and improve our Site, App, Services, and products;
- to understand how visitors interact with our Site and Services;
- to identify prospective business customers and understand interest in our products and services;
- to communicate with customers, prospective customers, and other business contacts;
- to personalize content and communications;
- for analytics, sales, marketing, and business development purposes;
- to detect, investigate, and prevent fraud, security incidents, and other misuse; and
- to comply with applicable legal obligations and enforce our agreements.
How We Disclose Information
We may disclose personal information to service providers, contractors, analytics providers, marketing and sales technology providers, and other vendors that perform services on our behalf or assist us in operating, analyzing, improving, marketing, or promoting our Site, products, and Services.
Depending on the circumstances and applicable law, certain disclosures involving cookies, advertising, analytics, or similar technologies may constitute a "sale," "sharing," or "targeted advertising" under applicable U.S. state privacy laws. Where applicable, you may exercise your right to opt out as described below.
We may also share your information, including personal information, as follows:
Affiliates
We may disclose your information to our affiliates or subsidiaries for research, marketing, or other purposes consistent with this Policy.
Service Providers
We may disclose your information to vendors, service providers, contractors, agents, or other entities who perform functions on our behalf.
Business Transfers
If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer your information to another entity.
In Response to Legal Process
We may disclose your information in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
To Protect Us and Others
We also may disclose your information where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
Aggregate and De-Identified Information
We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
User-Generated Content
If you post content to our Site, App, or Services, all of the information that you post may be available to all visitors to or users of our Site, App, or Services. Your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
Third-Party Links
Our Site, App, or Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Security of My Personal Information
We have implemented security measures to protect the personal information we collect. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, mobile device and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Access to My Personal Information
You may modify personal information that you have submitted by emailing us at support@wellaware.us or calling us at 210-816-4600 or 1-855-WELLAWARE (toll free).
Marketing Communications
We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email or by emailing us at support@wellaware.us. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.
U.S. State Privacy Rights
Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to:
- know or access the personal information we collect, use, disclose, sell, or share;
- request correction of inaccurate personal information;
- request deletion of personal information;
- obtain a portable copy of certain personal information;
- opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising;
- limit certain uses and disclosures of sensitive personal information, where applicable; and
- exercise your privacy rights without receiving discriminatory treatment.
To exercise an applicable privacy right, please contact us at support@wellaware.us, call 1-855-WELLAWARE, or use the privacy request mechanism available on our Site.
California Residents
California residents may have additional rights under the California Consumer Privacy Act, as amended ("CCPA"), including the right to know, access, correct, or delete certain personal information and the right to opt out of the sale or sharing of personal information.
WellAware may use third-party technologies in connection with website analytics, sales, marketing, and visitor identification. Certain disclosures of online identifiers, internet or electronic network activity, and related information to third parties may be considered a "sale" or "sharing" under the CCPA even where no money is exchanged.
California residents may exercise their right to opt out through our link or cookie/privacy preference tool. Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control ("GPC"), as a request to opt out of the sale or sharing of personal information associated with that browser or device.
We will not discriminate against you for exercising rights provided by applicable privacy law.
Children Under 13
Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Contact Us
If you have questions about the privacy aspects of our Services or would like to make a complaint, please email us at support@wellaware.us or call us at 210-816-4600 or 1-855-WELLAWARE (toll free).
Corporate Headquarters
3424 Paesanos Parkway, Suite 200
San Antonio, Texas 78231
Direct Contact
Toll Free: (855) WELLAWARE
210-816-4600
sales@wellaware.us
Customer Support
210-816-4600, ext. 2
support@wellaware.us
Changes to This Policy
Effective Date: October 6, 2026
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the effective date above. If we make material changes, we may provide additional notice as required by applicable law.
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