Wastewater Services Provider Maximizes Revenue, Uptime, and Reach
The Challenge
Southern Environmental Systems provides H₂S scavengers, corrosion inhibitors, and management services to hundreds of sites across a roughly 300-mile radius. Before WellAware, site performance was only assessed during monthly fill trips, so issues like a GFCI trip or pump failure could stop chemical flow for weeks without being detected, putting treatment at risk. Because providers are compensated based on chemical usage, Southern Environmental Systems lost all revenue for that period—and often only discovered it after a 10-hour round trip.
The Solution
Southern Environmental Systems installed WellAware Scout monitoring and Commander control devices at several sites throughout their installed base, and within days were able to remotely diagnose site power issues that otherwise would have gone unnoticed for several weeks until the next scheduled fill. Southern Environmental Systems has expanded WellAware implementation across dozens of sites, with plans to leverage Commander-based control functionality to facilitate service area expansion.
Remote visibility turned reactive service trips into predictive operations.
This service company stopped losing revenue to undetected failures once they could monitor and control sites from 250+ miles away without waiting for the next fill trip.
Site issues became visible immediately instead of weeks later.
Revenue loss from undetected pump failures dropped to near zero.
Service area expanded 25%+ without adding headcount.
Without WellAware
Problems stay hidden for weeks until someone finally reaches the site.
occurs
pass
dispatch
on-site
The Results
“The ability to monitor and adjust sites remotely from 250+ miles away has proven very beneficial for both our team and our customers; having WellAware monitoring, let alone control, can prevent $5000+ in lost revenue on one high-flow site in a single month. — Jeremy Haltiwanger, Owner”
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