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Privacy Policy

WellAware Holdings Inc. (“WellAware”, “we”, or “us”) recognizes the importance of privacy. In this Privacy Policy (“Policy”) we describe how we collect, use, and disclose information that we obtain about visitors to our website (the “Site”), our mobile application (the “App”), and the services available through our Site and App (collectively, the “Services”).

By visiting our Site or App, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site, App, or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy.

Information We Collect About You

We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site, App, or Services.

Information We Collect Directly From You. All visitors to our Site may browse the Site without registering for our Services. To register for our Services, you must provide your name, contact information (including email address and phone number), company name, and position at the company. We will also collect information that you voluntarily provide to us, such as your name (e.g., if you contact us via email) or information that you provide to us in an online survey or questionnaire.

Information We Collect Automatically. We may automatically collect information, such as the following, about your use of our Services (on our Site and in our App) through cookies and other technologies: your domain name; your browser type; operating system type; device name and model; pages or screens you view; links you click; your IP address; the length of time you visit or use our Services; and the referring URL, or the webpage that led you to our Site.

We will also collect your precise location through our App. You can change your location tracking settings on iOS devices by going to your privacy settings and on Android devices by going to your app settings.

We may combine information automatically collected with other information that we have collected about you.

How We Use Your Information

We use the information we collect about you, including your personal information, for the following purposes:

  • To provide and improve our Services; to communicate with you about your use of our Services; to respond to your inquiries; and for other customer service purposes.
  • To better understand how users access and use our Services, both on an aggregated and individualized basis; to respond to user desires and preferences; and for other research and analytical purposes.
  • To tailor the content and information that we may send or display to you; to offer personalized help and instructions; and to otherwise personalize your experiences while using our Site, App, or Services.
  • To provide you with news and newsletters, special offers, and promotions; to contact you about products or information we think may interest you; and for other marketing, advertising, and promotional purposes, including to assist us in advertising our Services on third-party websites. We may provide you with updates and promotional materials via email.
  • To send you non-marketing text messages when you have consented to receiving such messages.
  • To send you push notifications when you are using our App. If you do not want to receive push notifications, you can manage your preferences either through your App setting or device settings, depending on your device type.
  • To comply with applicable legal obligations.

How We Share Your Information

We may share your information, including personal information, as follows:

Affiliates . We may disclose your information to our affiliates or subsidiaries for research, marketing, or other purposes consistent with this Policy.

Service Providers . We may disclose your information to vendors, service providers, contractors, agents, or other entities who perform functions on our behalf.

Business Transfers . If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer your information to another entity.

In Response to Legal Process . We may disclose your information in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

To Protect Us and Others . We also may disclose your information where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.

Aggregate and De-Identified Information . We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.

Cookies and Other Tracking Mechanisms

We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site, App, or Services. We or our service providers may combine this information with other personal information we collect about you.

Do Not Track. Our Site does not respond to Do Not Track signals, but we do not track your activities once you leave our Site. You may disable certain tracking as discussed in this section (e.g., by disabling cookies).

Cookies. We or our service providers may use cookies to track visitor activity on our Site. A cookie is a text file that a website transfers to your computer’s hard drive for record-keeping purposes. We or our service providers may use cookies to track user activities on our Site, such as the pages visited and time spent on our Site. Most browsers allow users to refuse cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies may not be able to browse certain areas of the Site.

Third-Party Analytics. We or our service providers use automated devices and applications to evaluate use of our Site, App, and Services. We or our service providers use these tools to help us improve our Site, App, Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.

User-Generated Content

If you post content to our Site, App, or Services, all of the information that you post may be available to all visitors to or users of our Site, App, or Services. Your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

Third-Party Links

Our Site, App, or Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Security of My Personal Information

We have implemented security measures to protect the personal information we collect. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, mobile device and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access to My Personal Information

You may modify personal information that you have submitted by emailing us at or calling us at 210-816-4600 or 1-855-WELLAWARE (toll free).

Marketing Communications

We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email or by emailing us at . Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.

Children Under 13

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please email us at or call us at 210-816-4600 or 1-855-WELLAWARE (toll free).

Changes to this Policy

This Policy is current as 10/24/2017. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.